Frequently Asked Questions

Does MaxxVault run on both Windows 2008 and 2012 Servers?

Yes.

Does MaxxVault support SQL 2008, SQL 2012 and SQL 2014?

Yes.

Does MaxxCloud support Microsoft Office 2010, 2013 and Office 365?

MaxxVault currently supports MS Office 2010, 2013 and Office 365.

What Web Browsers does MaxxCloud currently support?

Chrome, Firefox and Safari versions that are less than 24 months old from current date. Support for Internet Explorer versions 9-11. Recent support added for Microsoft Edge Browser.

Is MaxxCloud meant for just large and medium size companies?

MaxxCloud has been designed to manage large volumes of content and complex business process scenarios. MaxxCloud can handle simple to complex when it comes to solutions. We still work with a number of smaller clients that see the overall value of having there data fully managed by our team at MaxxVault. It’s secure and properly maintained so their information is safe. If you add up all the hardware costs and manpower a client would need to run an on premise document management and workflow solution it might only be 20-25% higher outsourcing that to a 3rd party like MaxxVault LLC.

How much is a fully hosted and managed MaxxCloud subscription and support contract?

The price of a MaxxCloud hosted solution is dependent on a number of factors. Pricing really breaks down into how many users need access, how much data is being managed and how many workflows or line of business integrations are there.

Is MaxxCloud safe?

MaxxCloud uses the Transport Layer Security (TLS) protocol that ensures privacy between communicating applications and their users on the Internet.  When a server and client communicate, TLS ensures that no third party may eavesdrop or tamper with any message. MaxxCloud clients have their own unique databases and IP address. MaxxVault does support multi-tenant for on premise solutions but we feel offering each client their own secure database and site address is a much more secure option. All solutions we provide are fully redundant.

What is the largest single client repository hosted by MaxxCloud currently?

Currently over 64 TB and growing at 1-2 TB per month.

Does MaxxVault LLC do custom software development and 3rd-party product conversions?

Yes. We do this for both MaxxVault on premise and MaxxCloud hosted solutions.

Does MaxxCloud have remote admin tools for client to access?

Yes. We offer a limited set of features that can be remotely accessed via browser by the client. Clients can add users, delete users, add folders, add index forms, create searches, delete documents, export reports and configure group rights.

What does MaxxVault support and subscription cover?

All clients will review a copy of our standard SLA agreement prior to signing. MaxxCloud will have a 99.85% software uptime and 99.995% infrastructure uptime based on our standard configuration. For larger enterprise systems we offer additional configurations that can perform 100% uptime for both software and hardware – this does not include any scheduled maintenance windows. For any MaxxCloud application support issues they are done based on the agreed upon SLA but do fall within our standard hours of operation. Monitoring of the site is done 24x7x365.

Does MaxxCloud support twain and Kofax VRS scanning?

MaxxCloud does have a tool that allows remote desktop scanners to scan to MaxxCloud. MaxxCloud also supports FTP uploads to the database of documents and content. We have a large enterprise clients that scan between 500,000- 1,000,000 documents to the repository per month.

Does MaxxVault work in a VMware or Citrix environment?

Yes.

Does MaxxVault offer records Management features in the product?

Yes. We would work with you to determine what content needs records management and how the retention is calculated.

What type of 3rd party Solutions can MaxxCloud work with?

MaxxCloud has built in integrations for Microsoft Office, Microsoft Outlook, Dynamics GP, Dynamics NAV, Dynamics SL, Oracle FS, Oracle HR, Dynamics CRM, SalesForce CRM, Blackbaud Raisers Edge, Blackbaud Financial Edge, SAGE, Allscripts, EPIC and many others. MaxxCloud can also use a module called DCT to allow other 3rd party applications to make a document call to a hosted MaxxCloud database.

Does MaxxVault offer named and concurrent users?

MaxxCloud does offer both named and concurrent licensing modules. Each user must have a unique name and email address. For 3rd party integration only Named User licensing is available – this applies to all Microsoft Office and Outlook integrations. A dedicated Named User is also required for Desktop Search, MaxxBolt or Hot folder Integration.

Does MaxxVault offer an imaging or PDF collaboration tool?

Yes. MaxxEditor is a desktop tool that allows all the advanced features for document editing and collaboration. Users can download a PDF or TIFF image from MaxxCloud via their browser to their Windows desktop and it will open in MaxxEditor. After the editing it done it can be uploaded to MaxxCloud as a new document or replace the prior version.

What is MaxxBolt?

MaxxBolt is the easiest tool on the market for Line-of-Business application integration. It’s a floating toolbar that allows users to get access to some of the main features they need to use frequently without having to log into MaxxCloud or MaxxVault. Users can do searches, upload files and even access their workflows via this handy toolbar option.

What type of vertical solution does MaxxVault offer?

MaxxVault offers MaxxHR, MaxxClerk, MaxxClaims, MaxxMD and MaxxLaw vertical solutions.

Does MaxxVault also have .NET and Web Services calls?

Yes.

Does MaxxVault’s workflow have email and other notification tools?

Yes.

Does MaxxVault offer a zero footprint viewer for mobile and browser users?

Yes.

Does the MaxxVault document viewer support opening a Word or Excel document without having to launch it in the native application?

Yes. MaxxVault’s viewer supports Tiff, PDF, JPEG, BITMAP, Word, Excel, Text file, Outlook message format and PowerPoint.

Does MaxxCloud support print, scan and save to cloud?

Yes.

Does MaxxCloud support scanning directly from MFP to the hosted cloud server?

Yes but only with Sharp or Kyocera certified embedded devices.

Does MaxxVault integrate with 3rd party applications?

Yes – MaxxVault has integrated with over 100 different products. Microsoft Dynamics SL, NAV and GP, Oracle, SAP, AllScripts, Timberline, SAGE, Blackbaud, Salesforce and many others.

Is the MaxxCloud Hosted Data Center SSAE 16 SOC II certified?

Yes and we also work with other 3rd party Data Centers throughout North America. We also have MaxxCloud hosting servers located in Canada and Australia. MaxxCloud is looking to add servers to a Data Center in the UK in early 2016.

Who owns the data that is stored in MaxxCloud?

You do. It’s your information and we are just hosting it in our platform. There would be an export charge to get content and index information out of MS SQL. This would vary depending on size of repository and effort required by MaxxVault engineering staff.